Frequently Asked Questions

General

What is Japan VPN?

Japan VPN is a WireGuard-based VPN service that gives you a Japanese IP address, allowing you to access FANZA, DMM, and other Japanese content from anywhere in the world.

How does it work?

When you connect to Japan VPN, your internet traffic is routed through our server in Japan (IP: 162.43.74.130). Websites see you as a Japanese user and grant you full access.

Is it safe to use?

Yes. We use WireGuard, the most modern and secure VPN protocol available. We have a strict no-logs policy — we never track, store, or share your browsing activity.

Plans & Billing

What plans are available?

Monthly Plan: ¥1,200/month
6 Month Plan: ¥6,000 (save 17%)
Yearly Plan: ¥10,800/year (save 25%)

How do I cancel?

Log in to your account → My Account → click “Manage Subscription” → Stripe Customer Portal → Cancel subscription. Your access continues until the end of the current billing period. Alternatively, email support@japanvpn.net.

Can I get a refund?

Yes, we offer a 7-day refund policy if the service is not working for you. Contact support@japanvpn.net.

Setup & Connection

How do I connect after purchasing?

Check your email for a message from noreply@japanvpn.net
On mobile: open WireGuard → tap “+” → “Create from QR code” → scan the QR code in the email
On desktop: download the attached japan-vpn.conf and import it into WireGuard
Tap the toggle to connect

Which devices are supported?

Windows, macOS, iOS (iPhone/iPad), and Android. WireGuard is available for free on all platforms.

Where can I download WireGuard?

How do I know it’s working?

After connecting, visit whatismyip.com. You should see IP address 162.43.74.130 and location Japan.

Devices & Account

Can I use Japan VPN on multiple devices?

Your subscription allows use on 1 device at a time. You can install the config file on multiple devices, but please connect from only one device simultaneously. Sharing your config file with other people is not permitted under our Terms of Service.

Can I change my device?

Yes. Log in to your account and visit “My VPN” to download your config file or scan the QR code on any new device.

I lost my config file. How do I get it again?

Troubleshooting

I can’t connect. What should I do?

Make sure the WireGuard toggle is turned ON (shows “Active”)
Try switching from WiFi to mobile data — some networks block UDP port 51820
Disconnect and reconnect
Contact support@japanvpn.net with your order number

I’m still seeing my real IP after connecting.

Make sure the tunnel status shows “Active” in the WireGuard app. If the issue persists, try removing the tunnel and re-importing the config file.

I didn’t receive my setup email.

Check your spam/junk folder for an email from noreply@japanvpn.net. If it’s not there, contact support@japanvpn.net with your order number and we’ll resend it.

Does Japan VPN work in China?

WireGuard on UDP port 51820 may be blocked in China. We recommend trying mobile data rather than WiFi in China.

Regional Access

Does Japan VPN work from the United States?

Yes. Japan VPN works from anywhere in the US. Simply connect via WireGuard and your traffic will route through our Japan server. You can access FANZA, DMM, DLsite, and all Japanese R18 platforms instantly.

Does Japan VPN work from Germany or Europe?

Yes. Japan VPN works from Germany, France, UK, and all European countries. WireGuard’s efficient protocol minimizes the impact of the longer distance to Japan.

Does Japan VPN work from Australia?

Yes. Japan VPN works from Australia. Japan is geographically close to Australia, so connection quality is excellent.

Does Japan VPN work from South Korea?

Yes. Japan VPN works from South Korea. Japan and Korea are neighboring countries, so you can expect fast, stable connections.